Restaurant Operations

Restaurant Customer Service Review

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I own a restaurant consulting called Workplace Wizards. We provide many types of services to restaurants, owners, managers and staff. Free Restaurant Consulting Traditional/Undercover Assessments Restaurant Management/Employee Training Food or Alcohol Certification Courses – All 50 States Restaurant Startup Discounted Quality Restaurant Forms, Checklists, Quick Reference Charts, Spreadsheets and Training Manuals If interested visit: http://www.workplacewizards.comhttp://www.workplacewizards.com/restaurant-forms […]

Restaurant Operations

Restaurant Customer Service

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Restaurant Customer Service   Restaurant Customer Service Expeditions? When a customer dines at a specific restaurant I am sure that most guests expect above average restaurant customer service. On top of that the ambiance of that restaurant is also at the top of that list. I know when I dine out I expect top notch service […]

Restaurant Operations

Customers Eye

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Customers Eye What is the Customers Eye Picture a customer standing directly in front of a cash register in a restaurant.  That customer sees through their eyes ever thing that happens in your restaurant.  Now, jump into that customers shoes and see from their perspective ( the customers eye) what you don’t see. Some owners […]

Restaurant Operations

Training Your Restaurant Staff

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Training Your Restaurant Staff In this 3 part guide I will go over some of the fundamentals of designing your very own employee training plan. While this guide will discuss a variety of training techniques, its primary purpose is to help in the creation of an efficient training plan for restaurant workers as well as […]

Restaurant Operations

Service That Kills Literally

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How to Avoid Declining Sales   Restaurant Closures occur everywhere, it doesn’t matter if you are a corporate restaurant or an independently owned restaurant. There are many reasons why restaurant closures occur: 1. Economy 2. In Proper Employee Training 3. In Proper Manager Training 4. Under Performing 5. Declining Sales 6. Health Related 7. Lease […]

Restaurant Operations

Restaurant Customer Service

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Restaurant Customer Service What does standard mean? Establishing practices or procedures in your restaurant What does above standard mean? To go over and above your restaurant’s policy and procedural standards: bring it to the next tier of excellence. Do what you have to do to provide WOW restaurant customer service. Believe me, managing restaurants are one […]

Restaurant Operations

Manager Shift Change Checklist

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Manager Shift Change Checklist Please keep in mind the manager shift change checklist contains 4 pages and an instructions page with a time, temperature log and covers the following areas: kitchen area, prep area, walk-in refrigerator/freezer, service aisle area, dining room area, restrooms, greeting area, and parking lot surroundings. There are 2 ways to use […]

Restaurant Operations

Restaurant Food Safety Matters

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  Restaurant Food Safety Matters   Restaurant Food Safety in today’s world matters.  No restaurant is immune in compromising food safety.  Things happen, although there are certain factors that must happen when receiving, storing and serving food and drinks to your customers and staff members.  What is the flow of food? Step 1 – Purchasing […]

Restaurant Operations

Restaurant Operations: How to Beat the Odds

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Restaurant Operations

Restaurant Operations How to Beat the Odds There is an operational base that is fairly consistent in all restaurants. If you are an independent restaurant owner/manager or you own several restaurants, you can benefit from this valuable information.  I am a retired restaurant operator.  I am now the owner of Workplace Wizards Restaurant Consulting and […]