Use these forms to ensure your guests have a great experience while visiting your restaurant. These forms and checklist are a great way to prepare the restaurant for any meal period.
If your restaurant experiences chaotic ran shifts or shifts that are not prepared for the rush times then use any of these forms to help move your restaurant forward.
We at Workplace Wizards understand your needs because everyone on our staff has worked in restaurants hands on. In-fact everyone at Workplace Wizards has worked for corporate restaurants where working systems are in place.
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Restaurant Form #Q-011
Restaurant Server Steps of Service
Are your servers familiar with the Steps of Service?
Waiter and Waitress Competency Test and Answer Key
Use this Server Test to test each waiter and waitress either at training for new hires or as a refresher for current staff. Your service staff should have knowledge of the server position, their roles and customer service. This not only includes the test, but the answers.
Server Steps of Service
Restaurant Form #F-062
Waiter Evaluation Form
Do you have a way to gauge your employee’s performance?
Restaurant Server Service Audit
How will the Restaurant Server Service Audit benefit your business?
Restaurant Form #F-064
Server Action Plan Form
The server action plan is a great way to pinpoint the areas of opportunities and then correct them systematically.
Restaurant Form #F-063
Restaurant Pre Shift Alley Rally Forms - Two Options
What's a Pre-Shift Alley Rally? It's a great time to motivate and "rally" your team.
Restaurant Form #F-002-A
Restaurant Form #F-002-B
Restaurant Form #F-003
Do you have an employment application? It is vital that every employee you hire fills out an employment application. You can determine if the applicant is a good match for your business.
Some of the information will need to be crossed-checked to ensure that the applicant possesses integrity.
This form can act as a paper trail in case you discover that the applicant was falsifying information.
Restaurant Form #F-014
Restaurant Customer - Guest Survey
Do you have a survey for your customers to complete to evaluate your restaurant? This is one of the best ways to know how well you are doing at your restaurant. The Manager or Greeter can hand out the guest surveys to your guests while they are still eating, or you could make them available at the register, near the door, or on tables. You may learn areas of opportunities to improve and know where you shine. You can even ask if they would give permission for you to add a positive comment to your website, carry-out menu or other advertising. For negative feedback, if the customer included contact information, you can get in touch with them to follow up and see what you can do to recover the situation and bring them back to your restaurant.
Restaurant Form #F-032
Mystery Shopper Dining Room - Lunch or Dinner - No Alcohol
If you want to know what is going on in your restaurant while the owner or general manager is not there, then the mystery shop form is ideal. You can use this information to pinpoint areas of opportunity. A guest, family, or friends are given this form to grade your restaurant's performance. Customer service, time and temperature, teamwork, position performance, etc are some of the things that the shopper will observe during the lunch or dinner visit. This visit will be unannounced and the mystery shopper will be undercover.
Restaurant Form #F-033
Mystery Shopper Dining Room - Lunch or Dinner - With Alcohol
Do you know what is going on in your restaurant while the owner or general manager is not there? If not, then the mystery shop form is what you need. You can use this information to pinpoint areas of opportunity. A guest, family, or friends are given this form to grade your restaurant's performance. Some of the things that the shopper will observe during the lunch or dinner visit are: customer service, time and temperature, teamwork, and position performance. This visit will be unannounced and the mystery shopper will be undercover.
Restaurant Form #F-034
Mystery Shopper for the Bar
If you want to know what is going on in your restaurant while the owner or general manager is not there, then the mystery shop form is ideal. You can use this information to pinpoint areas of opportunity.
The mystery shopper will observe integrity issues such as:
A guest, family, or friends are given this form to grade your restaurant's performance. Customer service, time and temperature, teamwork, and position performance are some of the things that the shopper will observe during the lunch or dinner visit. This visit will be unannounced and the mystery shopper will be undercover.
Restaurant Form #C-012
Front of House Checklist
Do your customers say "wow" when they are talking about your restaurant? If you provide top notch service and food, they'll be sure to say WOW and want to come back with their friends and family. There is a whole lot more to running a restaurant than people think. This checklist is an excellent tool to make sure your front of house--parking lot, dining room, restrooms and greeting area are all ready for customers before the peak times!
Restaurant Form #Q-009
Restaurant Hand Washing Chart
Experts say that washing your hands is one of the best ways to prevent the spread of illness and contamination.
Restaurant Form #C-008
Closing Server Checklist
Do you have issues where the morning servers complain about the evening servers not closing properly? Do the evening servers say they are also left with unfinished tasks from the morning servers? This can be an endless downward cycle.
Restaurant Form #C-010
Server Side Work Chart
Sometimes it's tough to get everything done when times are busy. Do you find yourself rushing around, while your waiters and waitresses standing around chatting? Your Service Staff should be just as busy as the other staff members. Doing Side Work isn't just busywork, it helps to keep up the restaurant.
Restaurant Form #C-005
Service Area Checklist
Are your waiters and waitresses prepared for their shift? Do they run out of items in the middle of the dinner rush? This is a great tool to ensure a good start to each shift.
Restaurant Form #C-006
Server Training Checklist
Are you sure you have covered everything you should with your waiters and waitresses? This restaurant form will help you make sure your waiters and waitresses have had the training they need to do their job. Consistently using this form correctly will ensure that every server receives quality training and you will not miss anything that is listed on this sheet. Review all training deficiencies with that server, and set your expectations. This form also acts as a paper trail to show that the server was trained for the job.
Restaurant Form #F-015
Hourly Sales and Customer Count Sheet
This simple sales record sheet is easy to complete and will help you in many ways.
Restaurant Form #F-029
Restaurant Wait Seating Chart Sheet
Use this sheet when all the tables are being used - your restaurant is full. Keep track of who is waiting for a table and be aware of their questions. You can even offer them samples, drinks, or other incentives while they wait. Give the children a something to do such as crayons or games. Having a full restaurant is great! Give those customers a reason to stay because it is worth the wait.
Restaurant Form #F-031
Restroom Cleaning Chart
Having a dirty bathroom can drive customers away from your restaurant. Post this weekly form on the back of each restroom door to keep up on this important cleaning.
Restaurant Form #Q-007
Restaurant Labor Estimate Guide
Do you struggle with scheduling the right amount of employees? Do your Labor Costs strain your budget? You can use this chart as a guide on how many of each job position to schedule based on your projected sales. This chart tells you how many employees to schedule based on customer counts per hour. You'll be better able to know how many of these positions to schedule.
Restaurant Form #F-035
Restaurant Reservation Form
Do you have a way to reserve tables? If you don't and you find you want to take reservations this sheet helps you get started. It has the information you need to reserve tables at your restaurant. Learn more about how to use this sheet on the Restaurant Reservation Form page.
Restaurant Form #C-014
Restaurant Server Opening Checklist
Are your servers prepared for guests before the doors open? When they take the time to get everything set up in advance, they will provide better customer service. This creates happier customers and that leads to repeat business. That leads you to greater profits. Use this excellent checklist to get your service aisle open and ready for the day.