We specialize in restaurant management training. Our restaurant trainer has over 20 + years of valuable experience in restaurant management, specifically corporate restaurant management. We can provide excellent results in management training by utilizing training techniques that work and are proven in the corporate restaurant world.
Whether you need new hire or existing management training we have you covered. Many restaurants lack the proper management training resulting in restaurants that fail. We understand that you do not want to fail in operating your business, you as an owner of the business my not have the time to train your staff or the proper knowledge. Let us train your management team so that you can actual see the results you seek.
Manager Training Requirements
The Manager in Training (MIT) will be trained in both the back of the house and in the front of the house which includes server, bar and the greeter position. It is imperative that the manager master all positions. Managers need to maintain high standards 100% of the time. Managers also need the know the how to run the business from A-Z
Areas that management needs to be trained are:
- Hiring and training techniques
- Do’s and Don’ts of hiring/firing
- Sexual harassment
- Open door policies
- Manager, computer functions
- Figure 8’s
- Minor laws
- Guest complaints
- Guest recovery techniques
- Alley rallies
- Communication skills
- How to read body language
- Open & closing job responsibilities
- Cash procedures / bank deposits
- Time & temperature
- Food safety/sanitation policies
- Checking in the truck
- Security and safety
- Food and labor awareness
- Profit and loss and prime cost
The manager needs to master all restaurant positions. If there is a call out or if sales are higher than expected the manager needs to bail out any restaurant position so that customer service is not jeopardized.
Contact us today for your free phone consultation to learn about options in helping your restaurant and management team succeed.
Workplace Wizards can also training restaurant staff in the following positions:
Contact us today at: [email protected]
Toll Free (800) 753-0657 Local (717) 774-3698
The Manager’s Walk-Through and Figure Eights:
A Guide to Restaurant Management Training
A good restaurant management training program is needed in any restaurant operation, after all can you imagine if all we did was hire an inexperienced manager and turned them lose in your restaurant? What would be the outcome of that action? Did you know a good manager follows a consistent daily path? We call it the Figure Eight. The Walk-through is the most important Figure Eight and sets the shift up for success! The information in this book is widely used in corporate restaurants–if it works for them, it will work for you. This is a great resource for teaching new managers or for people studying about the food service industry. Any restaurant manager can acquire valuable information from this book. You could use it as a training guide for all your managers to keep them on the right path. This book is full of colorful illustrations, with proven forms and checklists that are a ready resource for you to use. Feel free to make copies of any forms in the book, or visit the Restaurant Forms and Checklist page for more great forms, resources, and ideas!
Also, check out our services to see how we can help your restaurant with Assessments, Consultations and Training
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