Server Side Work Chart
Keeping your Service Staff Focused
Do you run out of stock in your service aisle during peak times? Do your servers stand around when it is slow? If you consistently assign side work to the servers, it’s a win-win. You’ll be more successful, customers will be happier, and servers will get better tips. Assign one or more servers to each task group. Your manager and lead servers are checking out the servers before they leave for the day. If used properly and consistently, this will help eliminate issues with your service aisle. Your wait staff will stay on track all throughout the shift by using the server side work chart.
If you do not use a server side work chart then most likely sure servers are consistently running out of food and paper supplies during peak time meal period. The servers are spending more time restocking food and other supplies then focusing on your customers. By not using a server side work chart you are creating bad check times and customer complaints.
Using this server side work chart consistently and properly on a shift by shift basis will help your servers to focus more on the guest and less time stocking food a paper supplies.
How to use this server side work chart?
The manager on duty for that particular shift will assign the servers (server side work chart). The manager on duty will clearly explain his/her expectations to each server as they arrive to work. There may be more then 1 server assigned to the server side work chart and this depends on how big the assigned task is. The assigned server should periodically check the assigned side work to see if any attention is needed.
The assigned server needs to ensure the side work is caught up at the beginning, throughout and at the end of the shift. This is to ensure that you don’t run out of any product and spend more time with the guest. Having your waiters and waitresses keep up with side work is crucial to excellent customer service!
Other great resources:
Kitchen side work chart: