Restaurant Customer Reviews

Restaurant Customer Reviews

I am a restaurant consultant for Workplace Wizards in Southern Pennsylvania. I work with all types of restaurants from fast food to upscale restaurants.

There is one thing in common, every restaurant has restaurant reviews based on service and food quality.

Every food operator should be studying their restaurant reviews in order to determine their areas of opportunities. Reacting to the restaurant review scores is vital to your bottom line. Not only should you fix the issues, you should also contact the persons that wrote the review.

Apologize to that person and convince them that you are going to fix the problem. Do what you have to do and invite them back. You can’t afford to lose the person, remember the word of mouth.

What is the most inexpensive way to advertise your business?

Word of Mouth
You need to teach all off your employees to wow your customers 100% of the time.

Plant in the customer mind exceptional guest service. If you secede in doing this, then your customers will leave your restaurant in a positive way.

This satisfied guest will mention your restaurant to their friends, family and co-workers and so on.
So, successfully executing the word of mouth will give you positive results when it comes to restaurant customer reviews.

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