Restaurant Front of the House Checklist
The Restaurant Front of the House Checklist prepares the dining area and front-of-house staff before any meal period. The beginning of the manager’s walkt-hrough starts in the parking area and continues through the front of the restaurant.
The Restaurant Front of the House Checklist makes it easy to get your dining room and service are ready for guests. In each step of the walk-through, the manager eliminates issues in the restaurant. When the manager sees issues, he/she assigns tasks to the employees to correct the problem. The manager-on-duty communicates how to do the task. The manager also follows through to assure the employees complete the tasks.
The restaurant front of the house checklist reduces customer complaints and increases top notch customer service. Ultimately, a direct result of using the restaurant front of the house checklist you achieve the WOW factor.
What is the WOW FACTOR?
The WOW factor creates a positive impression of excellent service that the customer received at your restaurant. Word of mouth is the number one source of advertisement for any business, and especially the restaurant business. WOW service at your restaurant creates an everlasting impression in the customer’s mind. The guests that leave your restaurant fully satisfied, tell their friends, family and co-workers. One person satisfied tells ten friends about their positive experience. Those ten friends come to the restaurant. Those friends tell ten other people, and soon your restaurant is popular in the community. Remember, once the guest steps into your restaurant it is up to your staff to work service magic.
Restaurant Front of the House Checklist
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Turn negatives into positives:
Unfortunately, issues can happen even when you are most prepared, but when your employees have good habits, the more consistent you will be. Even if issues occur, never let a guest leave your restaurant unhappy. Turn any negative thought into a positive thought of your restaurant service. The Guest recovery involves a sincere apology, and you do what it takes to make it right.
More great tools to help achieve WOW customer server at your restaurant:
- Server Steps of Service
- Kitchen Side Work Chart
- The Managers Walk Through and Figure Eights
- Service Area Checklist
- Closing Server Checklist
- Kitchen Area Checklist
- Closing Kitchen Checklist
- Restaurant Daily Line Up Form
- Closing Manager Checklist
- Alley Rally Forms
- Restaurant Reservation Form
- Server Test and Answer Key
- Restroom Checklist
- Mystery Shopper Bar Area Audit Form
- Server Side Work Chart
- Restaurant Guest Survey
- Mystery Shopper Dining Room Audit Forms