Restaurant Employee or Guest Accident/Incident Report
It is very important that restaurant owners, district managers, managers and shift supervisors are trained in how to use this valuable report A properly filled out incident report can be used in an insurance claim, lawsuit or an unemployment hearing. The burden-of-proof falls on the business to prove what actually happen the day of the accident or incident.
Another way to strengthen your case is to take pictures of the incident. Buy a disposable camera and store it in the manager’s office. Train your managers to use the Incident Report every time something occurs that could be an incident.
In today’s world, some people are looking for a free ride and may make false claims against businesses. Be proactive and keep the documentation for incidents involving employees or customers. Lack of documentation could cost the reputation of your restaurant or it could result in loss of revenue. You need to keep track of incidents and accidents.
The documentation form contains:
- Restaurant name and address
- Restaurant phone number
- Owner or General Manager’s name
- The Person filling out this report or manager on duty name
- Manager contact information
- Persons involved; gender, DOB, address, phone numbers
- Any witnesses
- Accident or injury related to; persons, property, vehicles, other
- Description of accident or incident
- First response actions
- Other actions
- Use of disposable cameras
Be very detailed in your report and realize that the smallest details matter. Make copies of the accident or incident report and give it to the owner and general manager for review. Once the review process is complete, then forward the document to your insurance company for processing. Remember, there is a time limit to file the accident or incident report to your insurance company. If you do not fill the document in a timely matter to your insurance company it may not be accepted. If the document is not accepted, then the insurance may not pay the claim.
Also, remember witnesses and photos of the accident or incident may strengthen your case of an accident of incident claim.
Use the employee write-up form as a documentation tool if there is an employee who instigated or caused the incident.